Effective Date: 4/22/24

Sandestin Investments LLC dba Sandestin Golf and Beach Resort (“Resort,” “we,” “us,” or “our”) is committed to protecting your privacy when you visit and/or interact with our website located at https://www.sandestin.com (the “Site”) or otherwise provide us PII (Personally Identifiable Information, as defined below). As such, our privacy practices are explained in this Privacy Policy (this “Policy”). This Policy contains details about how we collect, use, and share information from you.

“PII” is generally defined as information that may be able to identify you such as, but not limited to, your name, address, telephone number, email address, credit or debit card number, social security number, bank account number or code, photograph, or age, among other things. We only collect PII that you voluntarily provide to us.

You can generally visit and browse the Site without revealing any PII to us, but some features or areas of the Site will ask or require you to provide PII to use those features or areas. For example, PII may be requested when you reserve a room through the Site, request information from the Resort, create a user account, or enter certain contests or other promotional activities. You will be required to provide certain PII during check-in, to verify your identity and comply with our policies and applicable laws.

We may use your PII to:

• facilitate the check-in and check-out process and allow you to purchase or reserve add-ons such as equipment, etc.;
• respond to your questions or comments;
• send you room reservation confirmations and other scheduling information related to your stay as well as information on the Resort and surrounding area;
• manage event bookings, including to manage the guest list, catering needs, attendance monitoring, etc.;
• provide and administer services such as concierge services, gyms and health club usage, spas, sport and other recreational activities (including equipment rentals) sign you up for our email mailing list so we can send you marketing and survey communications;
• identify your reservations and verify your authority to use the Site or Resort facilities;
• enter you in Resort contests and promotional activities; better understand how we are doing as a business;
• respond to and process requests from you for event or meeting proposals; send you a requested copy of the Resort’s meetings/planner brochure;
• improve the content and general administration of the Resort and our Site; troubleshoot technical problems or issues with the Site or the Resort’s computer systems; conduct data analysis;
• retain customer service records and monitor customer service performance and standards;
• process the purchase of a Resort gift certificate; assist in collection efforts; prevent fraud and/or abuse related to Resort services, including by use of CCTV in public places, keycard readers, and other technology for security, crime prevention, and investigation purposes; comply with applicable laws and requirements;
• if provided by you, we use your health information in order to better serve you and any particular needs you may have; and
• through your interaction with our social media pages (and consistent with your settings for those pages) for the purposes of communicating with you and learning more about you, such as but not limited to, your activities, interests, locations, friends, and status (please be mindful that social media sites have their own terms and privacy policies that you are subject to when interacting with one of our pages).

Our Collection and use of Anonymous Data

“Anonymous Data” refers to general information that does not identify you personally (unlike PII), including clicks, pages views and durations, IP address, referral links, use of particular services, and interest in services, information or features of the Site or other parties made available through or found at the Site. Anonymous Data is automatically collected by our servers when you visit the Site, including through the use of technology such as cookies and web beacons. We may use and share Anonymous Data as we deem useful in our sole discretion, including to operate, maintain, develop, market and improve the Site, our Resort, and our services.

The Site uses cookies. Cookies are small files that are sent to your computer when you visit the Site. Cookies allow us and/or our advertising/marketing vendors to recognize your Internet browser when you subsequently return to the Site. Cookies also collect your user preferences when you visit the Site. We do not use cookies to obtain PII.

The Resort or our advertising/marketing vendors also use cookies to: (1) assist with processing your Site room reservation requests; (2) customize the Site and other Site offerings to your needs; (3) provide you with a more enjoyable Site experience; and (4) track and measure your Site usage for each page so we can make improvements to the Site.

We use both session cookies (temporary files that are deleted when you close your browser) and persistent cookies (files that stay on your computer until you delete them or they expire).

We also use third party advertising technology to serve Resort advertisements to you on other sites. The technology gathers anonymous data about your Site visits and visits to other sites where Resort advertisements appear in order to serve you with Resort advertisements on third party sites. When these advertisements are served to you, third party persistent cookies may be put on your computer.

The Resort, through its third party advertising/marketing vendors, may also use pixel tags to collect Anonymous Data. The pixel tags are computer coding usually fixed to Site pages or emails that allows our vendors to anonymously collect certain pieces of information. The Resort, in conjunction with our advertising/marketing and email vendors, may use pixel tags to:

allow our advertising/marketing vendors to recognize cookies on your browser when you visit the Site. This assists our advertising/marketing vendors with determining if you reached the Site by clicking on a specific ad and/or to track your responses to Resort advertisements served on third party sites. It may also reveal if a Site reservation was executed. determine your technical ability to receive HTML emails. The pixel tag allows us to know if an email sent to you is opened and marks email addresses as ones that can receive HTML emails. determine how many users open a specific email. This allows us or our email vendor to collect anonymous and aggregated statistics about a specific email blast or campaign. allow us or our third party advertising/marketing vendors to deliver targeted advertising on third party sites. allow us to make the Site more usable and make our customer support better. allow us to deliver to you promotional materials, offers, and other information that we believe would be relevant. you may set or configure your browser to block or disable cookies. Please review your browser instructions for details on that. Please note that by disabling cookies, this could affect your use of the Site and/or restrict your interaction with the Site. Please note that our advertising/marketing vendors may handle “do not track” requests differently from the Resort.

Sharing of PII

Except as noted in this Policy, we do not sell or share your PII with any person or entity outside of the Resort. We do not share PII with any other parties for direct marketing purposes. We may provide your PII or other information to other vendors and service agencies that we use to assist us in running the Site and our business. For example, we may share certain portions of your PII with:

• our reservations service provider to process your reservations;
• our event manager or related service providers who help manage and administer event bookings, catering, etc.;
• our credit card processing entity in order to process your payments;
• our email and communication vendor so it can send out emails and other electronic communications to you on our behalf;
• external information/technology vendors that are needed to operate and maintain our computer system/network; outside professional services such as attorneys and accountants;
• outside administrative support services needed to assist with the general operation of the Resort;
• prize/sweepstakes vendors that assist us with administering and running such events and programs;
• outside agencies needed to process insurance claims; outside customer survey providers;
• outside investigators used to investigate accidents and other related and legal issues;
• outside mail carriers to send direct mail to you on our behalf;
• the reservation engine vendor software used to operate the check-in, check-out, and add-on mechanisms on the Site; and
• the providers of services offered at the Resort such as restaurants and other dining, recreational and sport activities, concierge services, gift shops, and health/gym/spa services.

We share PII with these and other vendors only for the purposes specified by us.

The Site may integrate with social media sites/apps or tools which let you share content, information and/or actions you create or take on the Site with such social media sites/apps, and vice versa. What you choose to share can become public depending on your privacy settings for those social media sites/apps. Please review the privacy policies of those social media sites/apps for details about how each site/app handles content, information, and/or actions you share through them.

We may disclose your PII and other information if we believe in good faith: (1) it is required by law or as part of a legal process; (2) it allows us to protect and enforce our legal rights, including but not limited to, to limit harm or damages to the Resort, Resort property, and/or Resort personnel; (3) it is needed to respond to a governmental or law enforcement investigation or request; (4) it is needed to protect the safety, property, and/or other legal rights of the Resort and its employees, guests, and Site visitors, and/or other members of the public; and/or (5) it is needed to prevent physical harm or damage to any person or Resort property, and/or to respond to any other situation deemed an emergency by us.

We may share your PII with a third party if our ownership status changes, such as in the event such third party acquires our Resort.

Review of Collected PII

If you would like to review or edit any room reservation made through the Site, or revise the PII collected from you that makes up our customer database, please contact us as set forth at the end of this Policy.

Please note that we reserve the right to maintain proper business and transactional records required by law, even if such records contain your PII.

If you would like to opt out of receiving further promotional emails from us, please follow the opt out instructions at the bottom of the email or send us a detailed email at the address set forth at the end of this Policy.

Please note that any removal of content by us does not ensure or guarantee complete or comprehensive removal of the content in all places. The content may have been shared or reposted by other parties, or federal or state law may require maintenance of the content or information.

Response to “Do Not Track” Requests/Signals

At the present time, we do not respond to nor process “do not track” or similar technical requests not to be tracked.

Data Security and Retention

We use, implement, and maintain industry standard technological security measures that are reasonably designed to help protect your PII from loss, unauthorized access, or disclosure both in storage/rest and in transmission.

While we take the issue of protecting your PII seriously, you should exercise discretion in what information you transmit to the Site. No transmission sent over the Internet can be guaranteed to be fully secure, and therefore the transmitted information may be intercepted by others before it reaches us. If you are concerned about sending information to us over the Internet, please send the information by mail or call us to make other arrangements. We do not control and are not responsible for the security of information while in transit to us via the Internet.

We generally retain your personal data only as long as may be reasonably necessary to carry out the purposes set forth in this Policy. We retain collected information to: (1) process room reservations and other services and actions performed through the Site; (2) maintain a customer database; and (3) otherwise fulfill the stated purpose for why the information was collected. We will also retain collected information connected to business records for periods of time required by law. Our collection times will be consistent with applicable law.

We do not sell or share information.

Children’s Privacy

The Site is intended for individuals 18 years of age and older located in the United States. The Site is not directed at, marketed to, nor intended for, users younger than 18 years of age. If we learn that any PII was provided through the Site by a person younger than 18 years of age, we will make commercially reasonable efforts to delete such PII promptly.

Local Country Privacy Rights

Depending on your country and state of residency, you are entitled to request: (a) information regarding your personal information we have collected (including the categories of personal information we have collected, the categories of sources of such information, and the purposes for which we have collected or sold such information); (b) notice of whether we have disclosed your personal information to third parties (and if so, what categories of information we have disclosed, and what categories of third parties we have disclosed it to); (c) a copy of your personal information collected by us in the past 12 months; (d) that your personal information be deleted; and (e) that your personal information not be sold to third parties. We will not discriminate against you if you choose to exercise any of these rights. If you are a California resident, you may also opt-out of the sale of your personal information here: Do Not Sell My Personal Information [email protected]. To request such notice, please submit a written request to us (see Contact Information, below). We may require verification of your identity before further processing your request. In certain instances, we may be permitted by law to decline some or all of such request. If we deny your request, we will provide you with a written explanation of the reasons for our determination.

If we need to transfer personal data from the EU to a country outside the EU, we take reasonable steps to ensure such personal data is appropriately protected. For jurisdictions that are not the subject of a data privacy adequacy decision by the European Commission, we use binding corporate rules, EU model clauses, or other permitted mechanisms to ensure an appropriate level of data privacy and security. Where we are processing your personal data based on your consent, you have the right at any time to withdraw such consent by contacting us as set forth below. Please note that we may continue to process such personal data only if supported by another lawful basis (such as to fulfill our obligations to you, in connection with our legitimate business interest, or as required by law).

We are typically the data controller, as that term is used in applicable privacy laws, for any personal data that we collect from you. However, when we collect personal data about you from a third party (e.g., travel agencies), the third party may be the data collector for such data and we may be the data processor. If we are acting as the data processor, we will only process the relevant personal data as requested by the data controller, and may need to refer any inquiries from you to the applicable data controller.

Inquiries or Complaints

If you have any questions or complaints about our data processing practices, please first contact us at as set forth below. If we are unable to resolve your complaint, you also have the right to raise your inquiry or complaint with the applicable data protection authority in your home country.

External Links and Third Party Sites

The Site may contain links to external websites not controlled by us. We are not responsible for the privacy practices and data collection policies for third party sites. You should consult the privacy policies of those sites for details.

Contact

If you have any questions about this Policy or our data practices, please contact us at:
Sandestin Golf and Beach Resort
9300 Emerald Coast Pkwy W, Miramar Beach, FL 32550
Phone: 800-622-1038

Effective Date: 4/22/24

Please read these terms carefully before using our service. By using the service, you agree to comply with these terms.

1.Service Description

• Our service allows you to receive and send text messages to and from a designated text number. These messages may include promotional offers, alerts, communication about community news, urgent notifications, events, and other content.

2.Consent to Receive Messages

• By using our service, you consent to receive text messages from us. Message and data rates may apply. Message frequency will vary.

3.Opt-Out

• You can opt-out anytime by replying "STOP" to a message or reply “HELP” for more information.

4.Privacy

• We respect your privacy and use your information only to provide the service. For details, see our Privacy Policy.

5.Message Content

• Messages may include promotional offers, alerts, communication about community news, urgent notifications, events, and other content.

6. Support

• Contact us at 800-622-1038 for assistance.

7. CTIA Compliance

• Our service complies with CTIA guidelines. Report concerns to us.

8. Changes to Terms

• We may update these Terms from time to time to reflect changes in our Service or applicable laws. We will notify you of any material changes to these Terms, and your continued use of the Service after such changes constitutes your acceptance of the revised Terms.

9. Termination

• We can terminate your access for violating these terms.

10. Governing Law

• These terms are governed by Florida State laws, USA.

11. Contact

• For questions, contact us at 800-622-1038.

Effective Date: 4/22/24

Thank you for utilizing our text messaging services. We highly prioritize your privacy, and this policy outlines our approach to handling your data.

1. Information Collection

We may gather the following:

• Mobile Phone Number: When you engage with our website or utilize our online applications for purposes such as maintenance or showing requests, Tenant Web Access registration, site reservations, or general inquiries, we may collect your phone number to facilitate text message communication.
• User-Provided Information: Any additional details you share assist us in enhancing our services and providing better support.

2. Utilization of Your Data

We employ your information to:

• Transmit text messages and updates relevant to our services.
• Enhance our services and enhance user experience.
• Address your queries and offer customer support.
• Periodically send promotional offers, alerts, community news updates, urgent notifications, event notices, and other related content.

3. Message Content

Messages may contain promotional offers, alerts, community news updates, urgent notifications, event notices, and similar content. Standard messaging rates may be applicable, and message frequency may vary.

4. Data Security

We undertake reasonable measures to safeguard your personal information from unauthorized access and disclosure. Nonetheless, no internet data transmission or electronic storage method is entirely foolproof, and we cannot guarantee absolute security for your information.

We do not sell or share information.

5. Opt-Out Option

You have the option to opt out of receiving our messages at any time by replying with "STOP" to a message. For further details, reply with “HELP”.

6. Contact Information

Should you have any queries or concerns regarding your data, please reach out to us at Sandestin Golf and Beach Resort
9300 Emerald Coast Pkwy W, Miramar Beach, FL 32550 
Phone: 800-622-1038.

7. CTIA Compliance

Our services adhere to CTIA guidelines. To report any concerns or violations, please utilize the provided contact information.

8. Policy Amendments

We may periodically update this Privacy Policy to reflect alterations in our data practices or legal obligations. Notification of any substantial changes to this Privacy Policy will be provided by posting the updated version on our website or through other channels. Your continued use of the Service post such changes implies your acceptance of the revised Privacy Policy.